Creating Performance Metrics that will Drive Results
Convert Information into Results!
An Industry Roundtable Discussion
Wednesday, March 20, 2013 6:00pm to 9:00pm
Topic: Creating Performance Metrics that will Drive Results
Quality performance metrics visually represent relevant data and provide a means by which to convert information into results. Diane Kulisek will provide an overview of Balanced Scorecards and Quality Dashboards as they relate to Strategic Quality Planning, share links to popular on-line references relating to these topics, and summarize Quality Management System guidelines and regulatory requirements pertaining to Quality Planning and Metrics. She will review examples of Scorecards and Dashboards while providing insight, based upon her own experience, about how organizations can apply these tools to achieve higher levels of customer satisfaction, waste reduction, and continual improvement. On-line access to a free editable Quality Planning Procedure, as well as Scorecard and Dashboard templates, will also be included with this presentation.
Location: Biosense Webster
15715 Arrow Highway, Irwindale, CA 91706
Italian: chicken fettuccini, meat lasagna,
spinach ravioli, spaghetti, salad, garlic bread, soda or water.
If the link does not work, copy and paste it directly to your address bar:
Members $20-, Non-members $30-, Walk-ins $35- (cash only) if seating is available
Seating is limited to the first 40 registrants, so sign up soon!
For more information, contact: