o   The second hour is about interfacing with team members face-to-face regarding the daily business of the team. How you lead has a huge impact on how (and whether) you are followed, and knowing how to create safety and openness is essential for getting the results you want.

o   The third hour is about conducting conversations on matters over which there are differences (sometimes strong differences) of opinion. Being able to channel diverse perspectives into a complete picture is something that few people approach with a plan, but a plan (and the knowledge of how to create on) is just what you need in order to navigate the sometimes difficult passage from conflict into real understanding.

Gregg Oliver is the Principal at Pathfinder Communication, LLC, an Influence and Communication training firm in San Diego, CA. He teaches leadership concepts and specific techniques used to conduct productive conversations, how to be influential and develop and maintain amazing business relationships. The author of the weekly newsletter “High Performance Communication”, he holds a BS in Quality Engineering, an MS degree in Quality Systems Management and is a member of the adjunct faculty at National University. He has worked as a distinguished individual contributor and manager in engineering and manufacturing businesses for over 35 years.