Quality Basics: Cost of Quality

ASQ Section 711 Inland Empire presents…

Cost of Quality (COQ) by Duane Allen

October 17, 2012 at 6:30pm

Home Town Buffet: 390 McKinley Avenue, Corona Hills Plaza, Corona Hills, CA 92879

Cost: $12.50 per person

Reservation not required. Guests are always welcome.

Cost of Quality (COQ) is a basic tool for quality practitioners. The name is somewhat misleading; some persons use the expression Cost of Poor Quality (COPQ). Regardless of name, COQ characterizes the costs that would disappear if the product or service was perfect. This presentation will include a historical overview, methods for collection, analysis and reporting of COQ and examples of its power.